Computer Repair Technician Job Descriptions, Computer Repair Technician Certifications. Online programs in IT are worth considering because they offer flexibility in terms of when and where students do their coursework, allowing them to raise a family or work full-time while acquiring new knowledge and skills. Helpers--Installation, Maintenance, and Repair Workers-U.S. Consistent advancement of technology is cited as the reason for the rapid employment rise. ", Join Over 1.5 Million People We've Introduced to Awesome Schools Since 2001, Home > Credentials that are well-regarded by industry leaders can often increase an applicant's value in the eyes of a desirable employer, but aptitude, education and industry experience will serve an aspiring help desk technician just fine. "Computer Support Specialists," U.S. Bureau of Labor Statistics, May 2014,, "Computer Repair jobs,", April 17, 2015,, "11-1199.09 -- Information Technology Project Managers," O*NET OnLine, April 17, 2015,, "15-1151.00 -- Computer User Support Specialists," O*NET OnLine, April 17, 2015,, "New Programs Aim to Lure Young Into Digital Jobs," The New York Times, December 20, 1999, In this course, you’ll study hardware components, and identify the functions of motherboards, memory, hard drives, and other parts of a computer system. Several hardware and software vendors operate their own certification programs as well, including industry heavyweights such as Microsoft, Hewlett-Packard, IBM and Canon. Programs > A+ Certification is a CompTIA- sponsored testing program that certifies the competency of entry-level computer … Industry certifications are also available to aid help desk techs in landing a job. Some computer repair training programs offer this option to students because it's a great way to get on-the-job instruction and make valuable industry connections. One of the quickest and easiest ways in which to gain the practical … Learn more about technical support specialist education and training. You will learn hardware needs software to work. Alternatively, help desk techs may be employed at a consumer call center with specialized troubleshooting goals. However, many employers look for voluntary certifications that indicate you have a certain level of expertise in a specific technology. Program Overview The online Computer Support Technician diploma program offers you the opportunity to become a skilled member of the IT profession. Computer support specialists earn a median annual wage of $54,760, according to the Occupational Outlook Handbook (OOH). Support and upgrade computer systems and devices, such as those running on: Document repair and maintenance activities, Computer Technician Networking Specialist, Information Technologies & Network Systems, Electronics & Computer Service Technology, Responding to in-person, phone, or email requests for assistance with hardware or software problems, Installing and configuring operating systems and software programs, Repairing desktop computers, laptops, printers, mobile devices, servers, routers, switches, and other hardware, Carrying out regular maintenance to keep local area networks (LANs), wide area networks (WANs), and Internet networks working properly, Keeping firewall and security software up to date, Computer systems design and related services: 188,930, Management of companies and enterprises: 44,280, Colleges, universities, and professional schools: 28,400. What is the aim of our PC technician courses: Since information technology constantly evolves, Computer Technician training and certification will continue to be in demand. Similar to phone-and-email-based help desk techs, support personnel in the field may be employed internally by a particular company or may be available to the consumer world at large. In this environment, tech support specialists may be referred to as help desk operators. The BLS suggests that employers often look for techs with an associate degree in electronics technology or similar training from a vocational school, the military, or IT vendors. Businesses continue to employ on-site support specialists and help desk technicians, and domestically sourced technical support call centers are growing ever more popular with consumers. To keep his four Macs and four PCs operating smoothly while running up-to-date programs that meet his needs, Downs requires the help of an information technology (IT) support professional. There are a number of ways you can familiarize yourself with the … After all, most people learn best by doing. There are different paths you can take to become a computer technician, including earning a bachelor's degree or simply taking courses in the areas that interest you. * They typically cover the fundamentals of computer systems and include general education courses like math and communications. It also helps if they have excellent communication skills, lots of patience, and a good sense of humor. By learning how to solve a wide range of computer problems, you can become part of a field that offers abundant career opportunities and good advancement potential. Informing users about the nature of their issue and how to stop it from happening again is an important part of effective tech support, and breaking technical terms and jargon down into plain speaking might take a little practice. About A+ Certification. All Rights Reserved. Computer technicians keep technology functioning the way it should. Industries that rely the most heavily on technology are expected to see the largest employment increases for technical support specialists. Certificate and diploma programs are the shortest options, generally taking no more than a year to complete. 393 Paid Training Computer Technician jobs available on Targeted coursework can prepare aspiring techs to seek their path in the IT world. Computer science and related fields are the most likely courses of study to prepare a student for a career as a help desk tech, although nearly any degree can suffice if a candidate has sufficient expertise with computer hardware and software. A+ Computer Repair Course Chapter 1 part 1. The variety of coursework needed to earn an IT degree is necessary because of the diverse tasks that an IT professional might be called on to do -- everything from picking out the right printers for an organization to updating its website to making sure that its computers are secure from hackers. Custom hardware vendors and value-added resellers also handle on-site repairs, dispatching systems engineers to handle more complex tasks. User support: Answer phone or email inquiries and guide customers through the steps required to solve technical issues. The Computer Technician training program is 182 completion hours. They may run diagnostic software, troubleshoot hardware connections, or demonstrate the appropriate use of software programs. Learn your skills from our expert teachers as you begin your journey to higher-level study or work in computer assembly and service. These professionals often perform diagnostic tests with specialized equipment to determine the nature and extent of the problem at hand. Explore help desk tech salary and career outlook. In order to augment traditional education accreditation from universities, colleges, and technical schools, candidates are encouraged to pursue and achieve IT certification from an industry-recognized association or vendor. The report states that the best targets for aspiring help desk technicians are industries that rely most heavily on new technologies, including the following: Although some help desk technician positions that communicate with the customer base of certain products and services are sourced offshore, the domestic computer support industry is still strong. But in a 2010 New York Times blog post, he admitted there are eight key tools that flummox him: his business computers. With computer support training, recent graduates and established professionals alike can explore opportunities in a growing industry. TESDA Courses. This and other related roles area part of an ever-growing ICT support industry, one that employs about 53,300 workers yearly. Results for both part- and full- time positions came up, so it's likely that those who wish to become computer repair technicians will find a lot of flexibility in the field. Some tech support specialists operate as private contractors, performing light repair and system diagnostics at a brick-and-mortar storefront location, or making house calls to work with customers. About 10 percent of those openings are expected to be brand new positions. A great option if you’re looking to go on and gain a reputable CompTIA Certification. * The OOH notes that technicians who focus on network support typically need more advanced credentials than those who concentrate on user support. Job descriptions can also vary, but in general, all computer repair technicians need to be comfortable tackling the following tasks: Learn more about computer repair tech education and training. Like help desk techs, support specialists may be based in a call center, where they handle cases escalated by the first tier of help desk techs. Communication abilities are also a plus for aspiring technical support specialists. In the field of IT support, one of the most highly acknowledged certifying bodies is the Computing Technology Industry Association (CompTIA). If you wish to renew, you must complete a certain number of continuing education credits and/or pass an exam. Mid-career workers looking to enhance their chances of a promotion or boost job security might consider information technology training to prepare for the modern economy. Describing these careers to the New York Times, Reich said, "Most of them will not be pure technology jobs, designing computer software and hardware products, but they will involve applying computing and technology-related skills to every industry.". Apply to Help Desk Analyst, Technical Support, Technical Support Representative and more! This is challenging work that offers good pay and numerous opportunities. When acting as computer support specialists, help desk techs respond to requests for assistance by visiting the location of the computer about which the request was made. Computer technician training schools focus on helping students develop essential skills related to maintaining and repairing the devices and systems that individuals and organizations depend on. Learn more about help desk tech education and training. For instance, technicians working around ATMs and merchant tools must often pass background checks and qualify for professional bonds and liability insurance policies. The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Relevant certifications are also available from technology companies like Cisco and Microsoft. CompTIA and Cisco certifications are generally good for three years.