If so, you may need to re-think your strategy. All Rights Reserved, This is a BETA experience. How … My book is "The Type B Manager" and my online Udemy courses are "The Manager's Mindset" and "How to Manage Difficult Employees." 20 Expert Tactics for Dealing with Difficult People Believe it or not, you can stay calm, defuse conflict, and keep your dignity. 2. You may opt-out by. Don't ignore the problem. In response to difficult decisions employers have to make around returning to work, given the economic climate, employee pushback to any change is expected to be increasingly … That said, dealing with difficult personalities in the workplace can really take a toll on one's health and well-being, as well as on the entire company or organization. I spoke to her in private and gave her a warning, including a deadline for improvement. Remember, these are the goals we both agreed to. When you confront a backstabber, she will more than likely lie about her behavior. When employees seem unreasonable, belligerent, or uncooperative, managers may be tempted either to brush aside the problem or, alternatively, to fly off the handle. This helps ensure resources aren’t thrown into initiatives that don’t have a clear payoff. With downstream process changes, requests, or other assignments your credibility is at risk with two constituents – your superiors and peers who are making the request, and your employees who must execute. It might take a little longer but every minute of sincerity builds trust, and trust builds performance. That way, when pushback occurs you can fall back on the expectations. When dealing with problematic employees, productivity decreases, frustrations rise, morale goes down and customers and vendors get upset. Tips For Workplace Safety, COVID-19, and Dealing With Employee Pushback . 16 July 2020 15:00 - 16:00 Book Now. Each week Alison Green, who also writes the "Ask a Manager" website, answers workplace and management questions from readers.Please comment … Money matters, sure it does, but over my years in management I had challenging talented employees motivated by all sorts of different things: quietness of office, schedule flexibility to attend a daughter's softball games, a free day off after a grueling project, a close-to-work parking space, etc. … 2. Expeditiously. Tips For Workplace Safety, COVID-19, and Dealing With Employee Pushback Like every business … How to deal with leadership pushback. Each week Alison Green answers workplace and management questions from readers. Here are three tips that will help. When dealing with problematic employees, productivity decreases, frustrations rise, morale goes down and customers and vendors get upset. Ignoring this type of behaviour can lead to resentment, cliques and a work culture where bullying is more likely to occur. ... That way, when pushback occurs you can fall back on the expectations. Mind the motivators. Always Anticipate Some Push-Back. At my previous job, I had an employee who was consistently late when competing tasks, which slowed down the entire department. The way a leader handles pushback has a dramatic impact on a leader’s credibility, both to those above and to her employees. Dealing with employee pushback. Which can make all the difference in employee attitude. You might be surprised by what happens when you really listen to what your employees have to say – whether it’s good, bad, or ugly. Establish if there’s a genuine problem, and then deal with it openly by talking to the individuals concerned. With the right preparation, you can turn these emotionally-charged discussions into effective lines of communication that lead to quick resolutions. Naturally, work with HR to document properly and do everything "by the book." Tricia pointed out that, in this sense, Virginia’s Emergency Standard rules for COVID-19 workplace safety may be helpful because all employers must implement policies and systems for addressing these issues. Own it, communicate it, and get on board. Dealing with employee pushback. Here are some tips for effectively handling pushback. To better understand what you’re up against, we studied the scope of the issue by surveying more than 200 global leaders about problem employees they’ve dealt with. The birds at the top were nice and clean. My work has appeared in Harvard Business Review and I contribute regularly to Psychology Today. It’s also one I have used as a parent with great success. Change ). ( Log Out /  We can call it resistance, call it “getting over the hump”, call it fear or any other label, but it’s something we all do. This post taps the collective experiences of Tricia Dunlap (business attorney and CEO of Dunlap Law PLC) and Brian Chandler (PR expert and CEO of Commonwealth Public Relations). Shocks some when you push back. When it comes to human beings, there's no accounting for tastes. Join our Webinar. Maybe the change seems insignificant to many employees, but the change will seriously impact another employee's favorite task. And you still find them consuming an enormous amount of your time and mental energy and probably demoralizing your team. Returning to Work and Restructuring – Dealing with Employee Pushback. Sometimes, even if you do your level best to work closely with and motivate an employee, it's just not enough.